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Your Account, Our Terms — Know Where You Stand

These terms set out how your ombak188 account works, what we expect from you, and what you can expect from us. They apply from the moment you open an account and cover everything from wallet deposits via DANA, OVO, and GoPay through to account…

Applies to all account holdersCovers DANA, OVO, GoPay transactionsRegion-dependent eligibilityUpdated when policy changesContact support for any questions
ombak188 Your Account, Our Terms — Know Where You Stand
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you want to flag a concern about how they have been applied to your account, our support team is here to help. You can reach us through live chat, email, or the in-app message tool. We aim to respond to account-related queries as quickly as our team allows — complex cases may take longer, but we will keep you updated.

Live Chat Open the chat widget from any page on ombak188. It connects you directly to the support team who can review your account terms in real time.
Email Support Send a detailed message to our support address for policy questions. Include your account ID so we can pull up the relevant details without back-and-forth.
In-App Message Logged into the mobile site? Use the account menu to send a message directly from your session. This keeps your query linked to your account automatically.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Policy Commitments

These four points outline how ombak188 manages data, account security, and policy transparency. They are not separate rules — they sit inside the same terms framework and apply to every account, including those using DANA, OVO, or GoPay as the primary wallet. If something changes, we post the updated version on this page and notify active accounts.

Data Use

We collect only what is needed to run your account — name, contact details, payment method, and transaction history. We do not sell your data to third parties.

Account Security

Your account is protected by password authentication and, where enabled, OTP verification on login. Never share your credentials with anyone, including support staff.

Retention Policy

We retain account data for as long as required by our internal compliance framework. Closed accounts are held on record for a standard period before deletion.

Requesting Changes

To request a correction to your account details or to ask what data we hold, contact support via live chat or email with your account ID and the specific request.

Common Questions About These Terms

Below are questions we hear often about how these terms work in practice. If your question is not here, use the live chat or email route listed in the support section above.

Yes. All wallet deposits and withdrawals — whether through DANA, OVO, or GoPay — fall under these terms. The payment provider's own conditions also apply to the transaction on their side.

We can update the terms at any time and will post the revised version on this page. Continuing to use your account after the change is posted counts as acceptance of the updated terms.

Any balance held at the time of suspension may be withheld while we investigate the reason. If the account is cleared, funds are returned. If a breach is confirmed, the balance may be forfeited under the terms.

No. Each person may hold only one ombak188 account. Duplicate accounts are a breach of these terms and may result in both accounts being closed and balances being reviewed.

Send a request through live chat or email, include your account ID and specify what you are asking for. Our team will respond with the available information within a reasonable timeframe.

Access and eligibility depend on local law. These terms apply to all eligible accounts, but it is your responsibility to confirm that your use complies with the laws in your region.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.